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Payment

PAYMENT METHODS

We accept the following payment methods:

CREDIT/DEBIT CARD

You can use all major credit or debit cards.

The order total will be pre-authorised during purchase, and debited when the items are shipped.

We guarantee the safety of all transactions: we use advanced encryption systems and secure connection protocols.

PAYPAL

Once you reach the Payment step at checkout, you will be taken to the PayPal login page: all you need to do is log in and confirm the transaction. If you don't have a PayPal account, you can create one quickly and safely from the login page, without interrupting your purchase.

The order total will be debited as soon as the order has been placed.

APPLE PAY

Pay with ApplePay will be available during checkout on all compatible devices. The order total will be pre-authorised during purchase, and debited when the items are shipped.

KLARNA

Klarna offers split payments or payment by instalments at no additional cost. To use this payment method, it is necessary to have a Klarna account: visit klarna.com for more information. Please note, Klarna is an independent payment service; approval of your payment request depends solely on Klarna.

SOFORT

Sofort allows you to pay for your order using a bank account, through an immediate wire transfer. Registration is not required: you can select your bank during checkout, and enter your account details. Your data is protected by Sofort safety protocols.

TAXES, DUTIES AND PROOF OF PURCHASE

All customers receive a receipt (proof of purchase) for their online order. You will be asked to enter your billing address at checkout (it can be the same address used for delivery, or a completely different address).

Your order total includes all applicable taxes. You will not need to pay any additional fees or duties at delivery.

REFUNDS

Refunds for returned items are always made against the original payment method.

Discover more on returns and exchanges.

Faq

THE PAYMENT SHOWS UP TWICE ON MY ACCOUNT, WHAT SHOULD I DO?

If you see what looks like a double charge for the same order, please note that the first sum may be the authorisation: when the order is placed, the total is pre-authorised on your card. That authorised amount is actually "captured" when the order is shipped. This may show as two separate transactions on some accounts (according to the financial institution that issued your card), but we can assure you that the sum is debited only once.

CAN I SPLIT THE PAYMENT FOR MY ORDER, AND USE DIFFERENT PAYMENT METHODS?

It is not possible to use two different payment methods or to split the payment between two different cards. The only exception is if you have a Diesel Gift Card: if your order total is higher than the value of the card, then you can pay the outstanding amount with one of the payment methods available at checkout.

WHAT HAPPENS TO MY REFUND IF THE CARD I USED FOR PAYMENT EXPIRES OR HAS BEEN BLOCKED?

If the credit or debit card used for your online order expires or is no longer active for any reason (also for orders paid through PayPal, Klarna or Apple Pay, where available), we can ensure the refund will be issued successfully: your bank will be able to trace the refund through the Acquirer Reference Number (ARN). Call us to know your ARN, and forward it to your bank. The bank will transfer the refund to your bank account or new card.

Do you need to contact us?

Our client assistants are at your disposal Monday through Saturday, from 8am to 7pm GMT, excluding holidays.

Phone

Call our toll-free number, Mon-Sat from 8am to 7pm GMT.

0800180002

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Send us an e-mail through our contact form. We usually reply within 1 working day

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