Hilfe

Credit CardCREDIT CARD REFUNDS

As soon as our team receives your returned products and confirms that all of the requirements have been met, you will receive a confirmation e-mail. Receiving this e-mail means that your return has been accepted.
The refund will be requested on the day your return is accepted, on the same Credit Card or Debit Card used to place your order.
Refund times will depend on the Credit/Debit Card company’s policies.


PAYPAL REFUNDS

As soon as our team receives your returned products and confirms that all of the requirements have been met, you will receive a confirmation e-mail. Receiving this e-mail means that your return has been accepted.
When your return has been accepted we will issue the corresponding refund on your PayPal account. The refunded amount will be visible within 24 hours.
The actual reimbursement to the Card associated with your PayPal account depends on the Company that issued the card.


CASH ON DELIVERY REFUNDS

Cash on Delivery orders can only be refunded via wire transfer. We will request an account number when you request your return. As soon as we receive your returned products and confirm that all the conditions have been met (see full Return Conditions), we will send you an email confirming your accepted return and complete the wire transfer within 10 days. Refund processing timelines will depend on banking company policies and local banking procedures.

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Wir beantworten jede E-Mail innerhalb von 24 Stunden, von Montag bis Samstag, Feiertage ausgenommen.

KUNDENDIENST

PhonePhone: 0 800180002
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EmailE-mail
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